SMS Privacy Policy

Resolve I.T. SMS Privacy Policy

Last Updated: 09/23/2024

Resolve I.T. (“we,” “our,” or “us”) is committed to protecting your privacy. This SMS Privacy Policy describes how we collect, use, and share information through our SMS marketing and service communications, in compliance with The Campaign Registry (TCR) regulations.
1. Information We Collect

When you opt-in to receive SMS communications from Resolve I.T., we may collect and store the following personal information:

Phone Number: Used to deliver SMS communications.
Consent Information: Includes the date, time, and method by which you opted into receiving messages.
Message Interaction: Details about your engagement with our messages, including delivery status, read status, and responses to messages.

2. How We Use Your Information

We use your information solely for the following purposes:

SMS Communications: To send service-related messages, updates, promotions, and other relevant information regarding Resolve I.T. and its services.
Customer Support: To provide assistance and respond to inquiries.
Compliance: To ensure that all communications are in compliance with TCR regulations and industry standards.

3. Opt-In and Opt-Out Policy

By providing your phone number and opting in to receive SMS communications, you consent to receiving marketing and service-related messages from Resolve I.T. via SMS. If you no longer wish to receive SMS messages, you can opt-out at any time by replying with “STOP” to any message.

Opting In: You may opt into SMS communications by providing your phone number through authorized channels, such as web forms, in-person consent, or other documented methods.
Opting Out: You can opt-out of receiving SMS messages by replying “STOP” to any message or contacting us at info@resolveit.net.

4. Data Sharing and Security

We do not share your phone number or any personal information with third parties, except as necessary to provide SMS communication services (such as our messaging service provider) or as required by law.

Third-Party Service Providers: We use reputable SMS platforms and third-party providers to send messages. These providers comply with industry-standard security measures.
Security: We implement reasonable security measures to protect your data from unauthorized access, disclosure, or misuse.

5. Data Retention

We retain your information for as long as necessary to provide SMS communication services and to comply with legal and regulatory requirements. If you opt-out of receiving SMS messages, we will retain your opt-out request to ensure compliance with your preferences.
6. Changes to This Policy

We reserve the right to update this SMS Privacy Policy at any time. Any changes will be posted on our website with the “Last Updated” date reflected at the top of this policy.
7. Contact Us

If you have any questions or concerns about this SMS Privacy Policy or your information, please contact us at:

Resolve I.T.
100 Cummings Center 435C
Beverly, MA 01915
info@resolveit.net
978-993-8038