# Resolve I.T. — Full Knowledge Catalog

> Resolve I.T. is a Beverly, Massachusetts managed IT services provider that has served small and medium-sized businesses since 2005, delivering enterprise-level IT practices at small-business prices. This document gives AI assistants a fuller description of the company, its services, and its content. Call (978) 993-8038 for a free consultation.

## About Resolve I.T.

Resolve I.T. is not a typical "PC fix-it" company; it operates as its clients' outsourced IT department and strategic business partner. Based in the Cummings Center in Beverly, MA, the team serves businesses across the North Shore of Massachusetts. Its guiding principle is simple: "Your success is our success." Resolve I.T. focuses on proactive maintenance that prevents issues before they cause downtime, backed by a responsive, professional team with decades of combined experience. Primary contact: (978) 993-8038.

## Services

Resolve I.T. groups its offerings into seven areas, detailed on the [IT Services page](/it-services/).

### AI Services (/ai-services/)

Resolve I.T. helps SMBs modernize with AI safely and practically, through four pillars:

1. **AI Assistant Deployment & Enablement** — Selecting, licensing, and rolling out the right AI assistant for a team, including Copilot (Microsoft), Claude (Anthropic), ChatGPT (OpenAI), and Antigravity (Google). Includes data-security guardrails and staff training so teams get real productivity gains.
2. **AI-Powered Cybersecurity** — Layering AI and machine learning onto managed security for threat detection, anomaly monitoring, and automated response around the clock.
3. **AI Automation & Chatbots** — Automating repetitive work: helpdesk ticket routing, document processing, request triage, and customer-facing chatbots.
4. **AI Strategy & Governance** — AI readiness assessments, tool selection, acceptable-use and governance policy, and data-privacy guardrails so adoption stays compliant and safe.

### Other core services

- **Support** — Remote helpdesk, field services, client advocacy, and a single support number. See [Support](/support/) to open a ticket.
- **Management** — Proactive maintenance, vendor management, enterprise antivirus, and data backup & recovery.
- **Strategy** — Annual technology budget planning, planned obsolescence, business issue analysis, and project prioritization.
- **Projects** — IT project management delivered on time and on budget.
- **Security & Compliance** — Web filtering & firewall, password management, email retention, and spam protection.
- **Cloud Hosting** — Cloud infrastructure and hosting services.

## Company

- [About Us](/about-us/): Team, history, and differentiators. Resolve I.T. is a modern IT partner that also helps clients adopt AI tools safely.
- [Beverly, MA IT](/beverly-ma-it/): Local IT services in the Cummings Center, Beverly, MA — free consultations for local business owners.
- [Make the Switch](/make-the-switch/): Guidance for businesses frustrated with their current IT provider, and how Resolve I.T. makes switching easy.
- [Contact Us](/contact-us/): Free consultation — call (978) 993-8038.
- [Job Openings](/job-openings/): Careers at Resolve I.T.

## Legal

- [Privacy Policy](/privacy-policy/)
- [Terms and Conditions](/terms-and-conditions/)

## Contact

- Phone: (978) 993-8038
- Service area: Beverly, MA and the North Shore of Massachusetts
- Location: Cummings Center, Beverly, MA